OUR SHIPPING POLICY
What You Need to Know
Shipping & Delivery
* Free Shipping for Orders above NZ$50
NZ $3.50 Standard shipping (via regular mail).
NZ $4.50 Standard Shipping ( Tracked )
NZ $6.50 Overnight ( Tracked )
NZ$7.20 Standard Rural ( Untracked )
NZ$10.20 Nationwide Rural Courier
* Free Shipping for Orders above NZ$100
NZ$10 for Standard Shipping
Rest of the world
* Free Shipping for Orders above NZ$120
NZ$20 for Standard Shipping
FLAT RATE NZ$25.00 shipping fee
All orders are process and ship within 3 working days upon verification of payment.
All teethers are handmade to order. From time to time, some delays may be encountered due to fluctuations in demand and restocking of materials. We will notify you immediately of any delays and provide an estimated timeframe for fulfilment.
Shipping times vary depending on destination. Please allow approx:
Standard shipping in NZ (3-5 working days)
International shipping (with tracking): 3-10 working days
During public holiday and peak periods such as Christmas, New Year, Black Friday etc, post offices may require a longer processing time and a 5-10 day delay can be expected.
(Goods are subject to availability and delays with shipping are sometimes out of our control and we seek your kind understanding)
The customer is responsible for all duties and custom fees incurred during shipment.
We highly recommend selecting the tracking option to ensure delivery. We will not be held responsible for any lost/stolen or damaged packages when standard shipping is used.
Returns & Refunds
All accessories are carefully inspected before delivery. We do not offer exchanges or refunds if you change your mind on your order, so please choose carefully
We highly recommend selecting the trackable shipping option. We will not be held responsible for any lost/stolen or damaged items when standard shipping is used.
If you have any questions, please feel free to contact us.